Use Intercom from Claude Code
Bring Intercom context into engineering work while Type keeps app access attached to the teammate and workspace.
AI agent integrationIntercom
Intercom integration for multiplayer collaboration with AI agents using Claude Code or Codex
One governed connection your whole team and its AI agents can share, with approved actions and human review, so working in Intercom never means pasting credentials into a prompt.
CategoryCustomer Support
Automate Intercom with Codex
Let coding agents ask for the right app action, preserve conversation context, and keep humans in the approval loop.
Connect open agent workflows
Use Type as the collaboration layer around OpenClaw and other LLM workflows that need app access.
Customer Support
What the Intercom integration exposes
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
One connection, many teammates
Connect Intercom once, then decide which teammates can use it for threads, automations, skills, and coding work.
Representative actions
- Add subscription to a contact
You can add a specific subscription to a contact. In Intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.Attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.Attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. This will return a subscription type model for the subscription type that was added to the contact.
- Add tag to contact
Tool to add a tag to a contact in Intercom. Use when you need to attach or add a specific tag to a contact for categorization or tracking purposes.
- Archive contact
Tool to archive a single contact in Intercom. Use when you need to archive a contact by their ID.
- Assign conversation
Assigns a conversation to a specific admin or team in Intercom. Mutates live conversation state; confirm intent before bulk-assigning multiple conversations.
- Attach contact to company
Tool to attach a contact to a company in Intercom. Use when you need to associate a contact with a company.
Connection
API and auth details
Intercom APIs cover customer-support and messaging workflows including admins, contacts, companies, conversations, tickets, help-center articles, AI content for Fin, external pages, content sources, messages, events, data attributes, and regional API servers.
- Source
- Type catalog metadata
- Auth schemes
- OAuth
- API docs
- https://developers.intercom.com/
- Official site
- https://www.intercom.com/
FAQ
Questions people ask before connecting Intercom
Can Claude Code use Intercom?
Yes. Type lets an AI teammate use connected Intercom actions from a governed workspace context, so Claude Code work can reference the app without copying credentials into a local prompt.
Can Codex work with Intercom through Type?
Yes. Codex can collaborate through Type with app context, skills, and approved actions. The Intercom catalog entry includes public integration details and example capabilities where available.
Is this the same as a Intercom MCP server?
Type exposes connected app capabilities to AI teammates and coding agents through Type's integration layer. Teams use it when they want shared app access, human review, and teammate-level permissions around agent work.
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