Use Help Scout from Claude
Add the Help Scout connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorHelp Scout
Help Scout integration for Claude and Codex
Create a Help Scout connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Help Scout from Codex
Add the Help Scout connection to a Space that runs Codex, then use it from every channel in that Space.
Use Help Scout from Sidekick
Connect your own OpenClaw to Sidekick while Type provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Help Scout connector can do
Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools
One connection, many Spaces
Connect Help Scout once, then decide which Spaces can use it in threads, skills, automations, and coding work.
Representative actions
- Create Chat Handle
Tool to create a chat handle for a Help Scout customer. Use when you need to add a chat platform username (like Skype, AIM, Yahoo) to a customer's profile.
- Create Chat Thread
Tool to create a new chat thread on a Help Scout conversation. Use when adding a chat message to an existing conversation. Note: Conversations can have a maximum of 100 threads. Non-imported threads automatically reopen closed conversations.
- Create Conversation
Tool to create a new conversation in Help Scout. Use when creating email, phone, or chat conversations with customer threads.
- Create Customer
Tool to create a new customer in Help Scout with contact details and profile information. Use when you need to add a new customer with emails, phones, addresses, or other contact data.
- Create Customer Address
Tool to create an address for a Help Scout customer. Use when you need to add a physical address to a customer's profile.
Connection
API and auth details
Help Scout provides OAuth-secured APIs for support inbox, customer, conversation, knowledge-base, and reporting workflows. Integrations can manage mailboxes, conversations, customers, teams, tags, workflows, docs articles, and support automation data using Help Scout developer APIs.
- Source
- Type catalog metadata
- Auth schemes
- OAuth
- API docs
- https://developer.helpscout.com/
- API reference
- https://developer.helpscout.com/mailbox-api/
- Official site
- https://www.helpscout.com/
FAQ
Questions people ask before connecting Help Scout
Can Claude use Help Scout?
Yes. Add a Help Scout connection to a Space that runs Claude, then use its approved tools and data from any channel in that Space.
Can Codex work with Help Scout through Type?
Yes. Add a Help Scout connection to a Space that runs Codex, then use its approved tools and data from any channel in that Space.
Is this the same as a Help Scout MCP server?
Not exactly. Type uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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