Use Helpwise from Claude Code
Bring Helpwise context into engineering work while Type keeps app access attached to the teammate and workspace.
AI agent integrationHelpwise
Helpwise integration for multiplayer collaboration with AI agents using Claude Code or Codex
One governed connection your whole team and its AI agents can share, with approved actions and human review, so working in Helpwise never means pasting credentials into a prompt.
CategoryCustomer Support
Automate Helpwise with Codex
Let coding agents ask for the right app action, preserve conversation context, and keep humans in the approval loop.
Connect open agent workflows
Use Type as the collaboration layer around OpenClaw and other LLM workflows that need app access.
Customer Support
What the Helpwise integration exposes
Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.
One connection, many teammates
Connect Helpwise once, then decide which teammates can use it for threads, automations, skills, and coding work.
Representative actions
- Create attachment
Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
- Add note to conversation
Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
- Create Helpwise Team
Creates a new team in Helpwise to group users for collaboration and assignment purposes. Use this tool when you need to: - Create a new team with a unique name - Optionally add a description for the team - Optionally assign initial members by their user IDs IMPORTANT: Team creation via API is not available in the current Helpwise API. All tested endpoints (/api/v1/teams, /dev-apis/teams, /api/v1/team, /dev-apis/team) return 404. Team management appears to be limited to the Helpwise web interface. If you need to create teams, please: 1. Use the Helpwise web interface at https://app.helpwise.io 2. Contact Helpwise support at dev@helpwise.io to request API endpoint availability This action is implemented speculatively for future API support and follows standard patterns used in other Helpwise actions.
- Create Helpwise Webhook
Creates a new webhook subscription in Helpwise to receive real-time event notifications. Use this action to programmatically subscribe to Helpwise events like conversation creation, message replies, conversation assignments, status changes, and tag applications. Webhooks deliver JSON payloads to your specified callback URL when subscribed events occur. IMPORTANT: Helpwise webhook management is primarily done through the UI at: Settings > Automation > Integrations > Webhooks (https://app.helpwise.io/settings/integrations) This action attempts to use programmatic API endpoints, but if they're unavailable in your Helpwise plan or environment, you'll need to create webhooks manually via the UI.
- Delete Contact
Deletes a contact from Helpwise by its unique identifier (ID). Use this action when you need to permanently remove a contact from your Helpwise account. Returns an empty response (HTTP 204 No Content) on successful deletion. Note: This action is idempotent - deleting a non-existent contact will return an appropriate error.
Connection
API and auth details
Helpwise is an omnichannel helpdesk for shared inboxes, live chat, customer portal, SMS, automations, SLAs, analytics, and webhooks. Public API endpoint documentation is limited, so integrations should emphasize customer communication, ticketing, inbox, automation, and webhook capabilities based on official product and help resources.
- Source
- Type catalog metadata
- Auth schemes
- API key
- API docs
- https://docs.helpwise.help/
- Official site
- https://www.helpwise.net/
FAQ
Questions people ask before connecting Helpwise
Can Claude Code use Helpwise?
Yes. Type lets an AI teammate use connected Helpwise actions from a governed workspace context, so Claude Code work can reference the app without copying credentials into a local prompt.
Can Codex work with Helpwise through Type?
Yes. Codex can collaborate through Type with app context, skills, and approved actions. The Helpwise catalog entry includes public integration details and example capabilities where available.
Is this the same as a Helpwise MCP server?
Type exposes connected app capabilities to AI teammates and coding agents through Type's integration layer. Teams use it when they want shared app access, human review, and teammate-level permissions around agent work.
More customer support apps for AI teammates
RetellAI captures calls and transcripts, enabling businesses to analyze conversations, extract insights, and enhance customer interactions in one centralized platform
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
Botbaba provides APIs for building and managing chatbots, including conversational AI and messaging integrations.
Botpress is an open-source platform for building, deploying, and managing chatbots.