Use Plain from Claude Code
Bring Plain context into engineering work while Type keeps app access attached to the teammate and workspace.
AI agent integrationPlain
Plain integration for multiplayer collaboration with AI agents using Claude Code or Codex
One governed connection your whole team and its AI agents can share, with approved actions and human review, so working in Plain never means pasting credentials into a prompt.
CategoryCustomer Support
Automate Plain with Codex
Let coding agents ask for the right app action, preserve conversation context, and keep humans in the approval loop.
Connect open agent workflows
Use Type as the collaboration layer around OpenClaw and other LLM workflows that need app access.
Customer Support
What the Plain integration exposes
Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently.
One connection, many teammates
Connect Plain once, then decide which teammates can use it for threads, automations, skills, and coding work.
Representative actions
- Add Customer To Group
Tool to add a customer to one or more customer groups. Use when you have a customer and groups ready.
- Create Customer Group
Creates a new customer group in Plain for organizing and segmenting customers. Customer groups allow you to categorize customers (e.g., by pricing tier, feature access, or support level) and manage them more effectively in your support workflow. Each group has a unique key, display name, and visual color for easy identification. Use this when you need to create a new customer segment for organization or filtering purposes.
- Create Thread
Tool to create a new thread. Use after obtaining valid customer identifier.
- Delete Customer
Tool to delete a customer from the system. Use when you need to remove a customer by their ID.
- Delete User
Tool to delete a user from the system. Use when you need to remove a user by their ID after confirming existence.
Connection
API and auth details
Plain is an API-first B2B support platform built around GraphQL and customer operations. Integrations can manage customers, companies, threads, timeline entries, issues, Slack/email/chat support channels, webhooks, events, and AI-assisted support workflows using API keys.
- Source
- Type catalog metadata
- Auth schemes
- API key
- API docs
- https://www.plain.com/docs
- API reference
- https://www.plain.com/docs/api-reference
- Official site
- https://www.plain.com/
FAQ
Questions people ask before connecting Plain
Can Claude Code use Plain?
Yes. Type lets an AI teammate use connected Plain actions from a governed workspace context, so Claude Code work can reference the app without copying credentials into a local prompt.
Can Codex work with Plain through Type?
Yes. Codex can collaborate through Type with app context, skills, and approved actions. The Plain catalog entry includes public integration details and example capabilities where available.
Is this the same as a Plain MCP server?
Type exposes connected app capabilities to AI teammates and coding agents through Type's integration layer. Teams use it when they want shared app access, human review, and teammate-level permissions around agent work.
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