Use Supportbee from Claude Code
Bring Supportbee context into engineering work while Type keeps app access attached to the teammate and workspace.
AI agent integrationSupportbee
Supportbee integration for multiplayer collaboration with AI agents using Claude Code or Codex
One governed connection your whole team and its AI agents can share, with approved actions and human review, so working in Supportbee never means pasting credentials into a prompt.
CategoryCustomer Support
Automate Supportbee with Codex
Let coding agents ask for the right app action, preserve conversation context, and keep humans in the approval loop.
Connect open agent workflows
Use Type as the collaboration layer around OpenClaw and other LLM workflows that need app access.
Customer Support
What the Supportbee integration exposes
SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
One connection, many teammates
Connect Supportbee once, then decide which teammates can use it for threads, automations, skills, and coding work.
Representative actions
- Add Label to Ticket
Tool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.
- Archive SupportBee Ticket
Tool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.
- Assign Ticket to Team
Assigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remove the user assignee.
- Create Ticket Comment
Creates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.
- Create Consequence
Creates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).
Connection
API and auth details
SupportBee provides a REST API and webhooks for customer support workflows. Integrations can manage tickets, users, labels, comments, and ticket events, or receive real-time notifications via webhook POSTs to keep external systems synchronized with the support queue.
- Source
- Type catalog metadata
- Auth schemes
- API key
- API docs
- https://supportbee.com/docs/api
- API reference
- https://supportbee.com/docs/api/api-reference
- Official site
- https://supportbee.com/
Source links
FAQ
Questions people ask before connecting Supportbee
Can Claude Code use Supportbee?
Yes. Type lets an AI teammate use connected Supportbee actions from a governed workspace context, so Claude Code work can reference the app without copying credentials into a local prompt.
Can Codex work with Supportbee through Type?
Yes. Codex can collaborate through Type with app context, skills, and approved actions. The Supportbee catalog entry includes public integration details and example capabilities where available.
Is this the same as a Supportbee MCP server?
Type exposes connected app capabilities to AI teammates and coding agents through Type's integration layer. Teams use it when they want shared app access, human review, and teammate-level permissions around agent work.
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