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AI agent integrationPagerDuty

PagerDuty integration for multiplayer collaboration with AI agents using Claude Code or Codex

One governed connection your whole team and its AI agents can share, with approved actions and human review, so working in PagerDuty never means pasting credentials into a prompt.

Use PagerDuty from Claude Code

Bring PagerDuty context into engineering work while Type keeps app access attached to the teammate and workspace.

Automate PagerDuty with Codex

Let coding agents ask for the right app action, preserve conversation context, and keep humans in the approval loop.

Connect open agent workflows

Use Type as the collaboration layer around OpenClaw and other LLM workflows that need app access.

Developer Tools & IT

What the PagerDuty integration exposes

PagerDuty helps you proactively manage your digital operations by collecting data signals from anywhere, interpreting those signals using machine learning, automatically engaging the right people, and accelerating resolution and learning.

One connection, many teammates

Connect PagerDuty once, then decide which teammates can use it for threads, automations, skills, and coding work.

Representative actions

  • Add service to incident workflow trigger

    Adds a service to an existing incident workflow trigger in PagerDuty, enabling the trigger to fire for incidents on that service. Associates a specific service with an incident workflow trigger to automate incident management for that service. Prerequisites: - The incident workflow trigger must already exist (create with CREATE_A_TRIGGER) - The service must already exist in your account - The trigger must not be subscribed to all services Use when expanding automated workflows to additional services or incrementally rolling out workflows. This is an additive operation - use DELETE_INCIDENT_WORKFLOW_TRIGGER_SERVICE to remove services. Requires incident_workflows:write OAuth scope.

  • Aggregate escalation policy incident metrics

    This endpoint analyzes and aggregates incident metrics across all escalation policies in PagerDuty. It allows for detailed filtering and customization of the analysis, enabling users to gain insights into incident patterns, response times, and escalation effectiveness. The endpoint is particularly useful for operational reviews, performance analysis, and identifying areas for improvement in incident management processes. It provides flexibility in data selection through various filters and supports different time-based aggregations for comprehensive reporting.

  • Aggregate incident metrics with filters

    Retrieves and aggregates metrics for incidents across all services in PagerDuty. This endpoint allows for extensive filtering and customization of incident data, enabling detailed analysis of operational performance. It's particularly useful for generating reports, identifying trends, and assessing incident management efficiency over specified time periods. The endpoint supports various filtering criteria, time zone adjustments, and aggregation options, making it a powerful tool for both high-level overviews and granular incident analytics. However, users should be aware of the complexity of the filtering options and ensure they provide accurate parameters to obtain relevant data.

  • Associate service dependencies

    Associates multiple service dependencies in PagerDuty, allowing you to define relationships between supporting and dependent services. This endpoint is used to establish a hierarchical structure of services, which is crucial for effective incident management and impact analysis. It enables you to create multiple dependencies in a single API call, improving efficiency when setting up complex service relationships. Use this endpoint when you need to define or update the dependency structure of your services in PagerDuty, such as during initial setup, service restructuring, or when adding new services to your incident management workflow.

  • Associate team with automation action

    This endpoint associates a specific team with an automation action in PagerDuty. It allows you to link a team to an automated workflow, enabling better organization and management of automation actions within your incident response processes. Use this endpoint when you need to assign responsibility for an automation action to a particular team or when restructuring your automation workflows. The association helps in tracking, auditing, and managing permissions for automation actions across different teams in your organization. Note that this endpoint only creates the association; it does not create new teams or automation actions.

Connection

API and auth details

PagerDuty APIs support incident response automation, including incidents, alerts, services, escalation policies, schedules, users, teams, on-call data, webhooks, and Events API integrations for machine-generated monitoring events.

FAQ

Questions people ask before connecting PagerDuty

Can Claude Code use PagerDuty?

Yes. Type lets an AI teammate use connected PagerDuty actions from a governed workspace context, so Claude Code work can reference the app without copying credentials into a local prompt.

Can Codex work with PagerDuty through Type?

Yes. Codex can collaborate through Type with app context, skills, and approved actions. The PagerDuty catalog entry includes public integration details and example capabilities where available.

Is this the same as a PagerDuty MCP server?

Type exposes connected app capabilities to AI teammates and coding agents through Type's integration layer. Teams use it when they want shared app access, human review, and teammate-level permissions around agent work.

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